Shipping Policy for Prohato

Effective Date: January 3, 2025

At Prohato, we are committed to ensuring your orders are processed and delivered efficiently. This Shipping Policy outlines the terms related to shipping and delivery for purchases made on our website (Prohato.net).

Order Processing Time

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Rates

  • We offer various shipping options, including standard and expedited services.
  • Shipping rates are calculated based on the weight, dimensions of your order, and your delivery location. Exact costs will be displayed at checkout.

Estimated Delivery Times

  • Standard Shipping: 5–7 business days (domestic)
  • Expedited Shipping: 2–3 business days (domestic)
  • International Shipping: Delivery times vary based on the destination, typically 7–21 business days.

Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real time.

Shipping Destinations

  • Domestic Shipping: We deliver to all locations within the United States, including Alaska and Hawaii.
  • International Shipping: Available for most countries. Please note that delivery times and shipping rates may vary for international orders.

Customs and Duties

  • For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by their local government. These fees are not included in the shipping cost.
  • Delays caused by customs processing are beyond our control.

Incorrect or Undeliverable Addresses

  • Customers are responsible for providing accurate shipping information at checkout.
  • If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for reshipping costs.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our customer service team immediately at info@prohato.net or (304) 438-6316. We will work with the shipping carrier to resolve the issue and, if applicable, arrange a replacement or refund.

Expedited and Special Delivery Requests
For expedited shipping or special delivery requests, please contact us before placing your order to confirm availability and estimated costs.

Contact Us
For any shipping-related inquiries or concerns, please reach out to our customer service team:

  • Email: info@prohato.net
  • Phone: (304) 438-6316
  • Address: 1734 Main St, Rainelle, West Virginia

Thank you for choosing Prohato. We are dedicated to providing fast, reliable, and secure delivery of our premium computer accessories.