Refund and Returns Policy for Prohato

Effective Date: January 3, 2025

At Prohato, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free refund and returns process in accordance with the terms outlined below.

Eligibility for Returns

  • Products must be returned within 30 days of the original purchase date.
  • Items must be unused, undamaged, and in their original packaging, including all accessories and documentation.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

  • Customized or personalized products.
  • Items marked as “final sale” or “non-refundable” at the time of purchase.
  • Products that show signs of misuse or alteration.

How to Initiate a Return

  1. Contact our customer service team via email at info@prohato.net or call us at (304) 438-6316 to request a return authorization.
  2. Provide your order number, product details, and the reason for the return.
  3. Once approved, you will receive instructions on how to ship the item back to us.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival.
  • We recommend using a trackable shipping method to ensure the safe delivery of your return.

Refund Process

  • Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.

Exchanges
If you wish to exchange a product for a different item, please follow the same return process outlined above. Once your return is received, we will process the exchange and ship the new item to you.

Damaged or Defective Items
In the unlikely event that your product arrives damaged or defective:

  • Notify us within 7 days of receiving the item.
  • Provide photos of the damage or defect for faster processing.
  • We will arrange for a replacement or issue a full refund, including any associated shipping costs.

Contact Us
If you have questions or need further assistance with your return or refund, please reach out to our customer service team:

  • Email: info@prohato.net
  • Phone: (304) 438-6316
  • Address: 1734 Main St, Rainelle, West Virginia

Thank you for shopping with Prohato. We value your trust and are committed to providing exceptional service and high-quality products.